Frequently Asked Questions
Can we combine many items size in one container in my first order?
Yes, you can. However, the quantity of each ordered item must meet our minimum order quantity (MOQ) requirements.
What is the normal lead time for orders?
For standard plastic products, production typically takes about 15 working days. For customized orders (printing, specific colors, painting), it may take 25-28 days after deposit receipt.
What are the available payment terms and shipping methods?
We accept T/T, Western Union, Paypal, and Money Gram. Shipping can be arranged by sea, air, or express depending on your specific requirements.
How is product quality controlled?
We produce samples for approval before mass production. We conduct 100% inspection during production, followed by random inspections and photo documentation before packing.
How do you handle potential quality issues?
Any breakage or defects must be documented with photos from the original carton within 7 working days of delivery. We settle claims via third-party certification or verified photo evidence to ensure full compensation for losses.