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Frequently Asked Questions
What is your Minimum Order Quantity (MOQ)?
Our MOQ is flexible: 100 pieces for stock items, and 5,000-12,000 pieces for standard or customized production depending on complexity.
How can I get a sample and what is the lead time?
Standard samples are free (shipping cost excluded) and take 3-7 working days. Customized samples require a small fee and take 7-15 working days.
How do you guarantee product quality?
We implement a 3-step QC system: pre-production sample validation, in-production supervision with real-time updates, and a 100% final inspection before shipment.
Can you help with custom designs?
Yes! If you don't have a designer, our in-house team can create free mockups based on your ideas, color preferences, and logo.
What logistics and shipping options do you provide?
We offer door-to-door solutions via DHL/FedEx for samples, and sea, air, or rail freight for bulk orders, including customs clearance support.
What payment terms do you accept?
We typically accept T/T (50% deposit, 50% balance before shipment), PayPal for samples, and online payments. Terms are negotiable for long-term partners.