Frequently Asked Questions
❓ Are you a direct manufacturer?
Yes, we have our own factory and international trade department. We produce our own products entirely by ourselves.
❓ How do you ensure product quality?
We have a rigorous quality control process. All products undergo testing and certification to ensure compliance with international standards like ISO 9001 and FDA.
❓ Can you provide customized products?
Absolutely. We support OEM & ODM services, including IML printing, silk screen printing, heat transfer printing, and custom label design.
❓ Do you provide samples?
Yes, we provide free samples for testing. Samples can be sent via global couriers like FedEx, UPS, TNT, or DHL.
❓ What is the typical delivery time?
If goods are in stock, it takes 2-5 days. For non-stock items, it generally takes 5-10 days depending on the order quantity.
❓ What payment methods do you accept?
We accept various methods including T/T, L/C, D/P, and D/A. For orders under $5000, 100% in advance; over $5000, 30% advance and balance before shipment.